Art By Jae Jer Artworks world wide.

If you are currently questioning the status of your order please note that you will receive an email notifying you when your items have shipped out along with a tracking number.

DOMESTIC ORDERS

  • Shipped via USPS First Class or Priority Mail

Please allow 7-14 business days for your order to be shipped out after order date. Shipping times do not include weekends. This time frame does not include actual delivery time through the carrier.

INTERNATIONAL ORDERS

  • Shipped via USPS First Class or Priority Package International Service

Please allow 7-14 business days for your order to be shipped out after order date. Shipping times do not include weekends. Please note actual delivery date varies by destination and your countries custom regulation/policies. Art By Jae Jer Artworks is not responsible for any custom fees or additional shipping charges you may encounter once order has arrived at destination.

LOST OR MISPLACED ORDERS

Please note we are not responsible for any packages lost or misplaced in transit by carrier. Once your package has been dropped off/picked up by carrier, we are not held accountable for the events that take place after. No refunds will be issued if a package is lost or misplaced in transit. Please contact USPS to initiate a missing mail search request.

PRE ORDERS

When you order an item that is listed as "pre-order" it signifies the product is not yet in stock. Date of actual product arrival varies and it can take longer for some items to process. For all items in this category we kindly ask that you give us an additional period of 1-4 weeks for your item to ship out.

MULTIPLE ITEMS ORDERED

Art By Jae Jer Artworks fulfillment varies. Please note that some items may arrive in separate packages due to fulfillment location and or item measurement. If you have received some of the items you ordered and not others, please know that they are not lost or forgotten. All orders processed will be shipped out.

Art By Jae Jer Artworks operates during regular business hours (Mon-Fri) in Pacific Standard Time. If you have inquired about an order via email, you will  receive a response between 24-48 business hours. Thank you for your understanding.